Right of withdrawal and cancellation conditions
1. Right of withdrawal
If the customer is a consumer in accordance with Section 13 of the German Civil Code (BGB) or a natural person who concludes a legal transaction for a purpose that cannot predominantly be attributed to his commercial or independent professional activity, he is entitled to a right of withdrawal in accordance with Section 312g in conjunction with Section 355 of the German Civil Code (BGB), if the contract is concluded outside the provider's business premises or exclusively via distance selling.
The right of withdrawal does not apply to contracts relating to the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the customer is decisive or which are clearly tailored to the personal needs of the customer. Furthermore, the right of withdrawal does not apply to the delivery of goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; if the goods were inseparably mixed with other goods after delivery due to their nature.
Otherwise applies:
Cancellation policy
If you have a right of withdrawal, you can withdraw from the contract without giving reasons. The cancellation period is 14 days from the day the contract is concluded. In order to exercise your right of withdrawal, you must inform us (contact details below) by means of a clear statement (e.g. by post or email) about your decision to withdraw from this contract. You can use the attached sample form for this. To meet the deadline, it is sufficient if you send notification of your exercise of your right of withdrawal before the above deadline expires.
The revocation is addressed to:
In the case of a written cancellation:
Wiebke Pluckhahn
Taunusstraße 44e
65719 Hofheim
In the event of a revocation via email:
In the event of cancellation by telephone:
+49 6122 7074375
Consequences of revocation:
If you revoke this contract, we must repay all payments that we have received from you, including delivery costs, immediately and no later than 14 days from the day on which we received notification of your revocation of this contract. For this repayment we use the same payment method that you used in the original transaction, unless something different was expressly agreed with you. In no case will you be charged any fees for this repayment.
If you have requested that the service should begin during the cancellation period, you must pay us an appropriate amount corresponding to the proportion of what has already been provided up to the point at which you inform us of your exercise of the right of cancellation with regard to this contract Services in comparison to the total scope of the services provided for in the contract.
Cancellation form
At
Wiebke Pluckhahn
Taunusstraße 44e
65719 Hofheim
I/we hereby revoke the contract concluded by me/us for the following order:
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
closed on ________________________________________
First and Last Name ________________________________________
Address ________________________________________
Telephone number ________________________________________
__________________________ ______________________________
Place, date Customer signature
2. Cancellation policy
Online consultations take place on an appointment basis. If customers would like to cancel an appointment free of charge, they must do so more than 24 hours before the booked time. You can use the attached sample form for this. Otherwise, we will charge the full cost for this appointment. A free rebooking is possible up to 24 hours before the agreed appointment. The receipt of the cancellation or rebooking by the provider is decisive for compliance with the deadlines. If the delay is more than 10 minutes, the appointment is considered canceled and the full costs must be borne.
The cancellation is addressed to:
In case of written cancellation:
Wiebke Pluckhahn
Taunusstraße 44e
65719 Hofheim
In case of cancellation by email:
In case of cancellation by telephone:
+49 6122 7074375
Consequences of cancellation:
If you cancel an appointment, we must reimburse you the fee paid in advance immediately and no later than 14 days from the day on which we received notification of the cancellation. For this repayment we use the same payment method that you used for the original transaction. In no case will you be charged any fees for this repayment.
Cancellation form
At
Wiebke Pluckhahn
Taunusstraße 44e
65719 Hofheim
I/we hereby revoke the contract concluded by me/us for the following appointment booking:
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
closed on ________________________________________
First and Last Name ________________________________________
Address ________________________________________
Telephone number ________________________________________
__________________________ ______________________________
Place, date Customer signature